Specification
The cost includes implementation (software change for the requirements of legislation), integration with services and their analogues, as well as an unlimited license
SIP АТС Module provides full functionality of corporate telephone server for your company | Start | Business |
---|---|---|
Working Time ManagementOperator working time management system
Start
Business
|
yes | yes |
Integration with Sputnik Credit ConveyerFull integration: incoming and outgoing calls as well as a single call performance through one button press and more
Start
Business
|
yes | yes |
Reporting SystemIncoming call processing quality metrics, queue reporting, operator working time and more
Start
Business
|
yes | yes |
Online DashboardOnline status of the Call Center, operators, queues, external numbers
Start
Business
|
yes | yes |
Assistant ModeSupervisor can connect to the conversation online, to monitor the call and to help operator during the call
Start
Business
|
yes | yes |
Special functions | Start | Business |
---|---|---|
IVRMulti-level voice menu
Start
Business
|
yes | yes |
Call recordingStorage on the servers
Start
Business
|
yes | yes |
Voice greetingFlexible configuration for each queue and inbound line
Start
Business
|
yes | yes |
SIP TransferIntegration with third-party call centers for free call transfer via SIP protocol
Start
Business
|
yes | yes |
Predictive DialerThe system first dials your client and switches the call to your agent only in case of successful connection with client
Start
Business
|
yes | yes |
Day and Night TimeFlexible work time configuration for each department or inbound line
Start
Business
|
yes | yes |
MultiproviderYou can manage providers easily while sending calls and use different providers for different tasks
Start
Business
|
yes | yes |
Highload WorkAbility to increase the number of operators up to 1000 online
Start
Business
|
no | yes |
Call Center Functionality | Start | Business |
---|---|---|
Changing the outgoing number - MultiAONAn outgoing call can be detected through a large pool of mobile numbers, a callback to such a number also comes in the Call Center
Start
Business
|
yes | yes |
Special Phone PlanSpecial prices from our partners: 1.18 rubles per minute for Russian mobile number, 2.01 rubles per incoming for 8800 mobile number
Start
Business
|
yes | yes |
APIAPI Module for integration with CRM
Start
Business
|
no | yes |
SIM IntegrationSIM card (FMC) Integration allows you to get the VoIP functionality without connection to the Internet at the operator desktop
Start
Business
|
no | yes |
Dynamic RoutingAn incoming call can be "on-the-fly" transferred to the right operator / department / queue upon the request of the external system
Start
Business
|
no | yes |
BlacklistAllows you to block all the incoming calls from certain subscribers
Start
Business
|
no | yes |
Predictive Dialer and Automatic NotificationsProvides automatic clients notification, voice payments and client full name
Start
Business
|
no | yes |
Integration with Yandex SpeechKitAllows you to play voice messages and recognize voice commands or text
Start
Business
|
no | yes |