Call Center

Specification

The cost includes implementation (software change for the requirements of legislation), integration with services and their analogues, as well as an unlimited license

SIP АТС Module provides full functionality of corporate telephone server for your company Start Business
Working Time Management

Operator working time management system

Start Business
yes yes
Integration with Sputnik Credit Conveyer

Full integration: incoming and outgoing calls as well as a single call performance through one button press and more

Start Business
yes yes
Reporting System

Incoming call processing quality metrics, queue reporting, operator working time and more

Start Business
yes yes
Online Dashboard

Online status of the Call Center, operators, queues, external numbers

Start Business
yes yes
Assistant Mode

Supervisor can connect to the conversation online, to monitor the call and to help operator during the call

Start Business
yes yes
Special functions Start Business
IVR

Multi-level voice menu

Start Business
yes yes
Call recording

Storage on the servers

Start Business
yes yes
Voice greeting

Flexible configuration for each queue and inbound line

Start Business
yes yes
SIP Transfer

Integration with third-party call centers for free call transfer via SIP protocol

Start Business
yes yes
Predictive Dialer

The system first dials your client and switches the call to your agent only in case of successful connection with client

Start Business
yes yes
Day and Night Time

Flexible work time configuration for each department or inbound line

Start Business
yes yes
Multiprovider

You can manage providers easily while sending calls and use different providers for different tasks

Start Business
yes yes
Highload Work

Ability to increase the number of operators up to 1000 online

Start Business
no yes
Call Center Functionality Start Business
Changing the outgoing number - MultiAON

An outgoing call can be detected through a large pool of mobile numbers, a callback to such a number also comes in the Call Center

Start Business
yes yes
Special Phone Plan

Special prices from our partners: 1.18 rubles per minute for Russian mobile number, 2.01 rubles per incoming for 8800 mobile number

Start Business
yes yes
API

API Module for integration with CRM

Start Business
no yes
SIM Integration

SIM card (FMC) Integration allows you to get the VoIP functionality without connection to the Internet at the operator desktop

Start Business
no yes
Dynamic Routing

An incoming call can be "on-the-fly" transferred to the right operator / department / queue upon the request of the external system

Start Business
no yes
Blacklist

Allows you to block all the incoming calls from certain subscribers

Start Business
no yes
Predictive Dialer and Automatic Notifications

Provides automatic clients notification, voice payments and client full name

Start Business
no yes
Integration with Yandex SpeechKit

Allows you to play voice messages and recognize voice commands or text

Start Business
no yes

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Contact us

Contact information

+7 (495) 006-21-57
Moscow Office

s@sptnk.co
We are always available via email

Contact us

Contact information

+7 (495) 006-21-57
Moscow Office

s@sptnk.co
We are always available via email

Contact us

Contact information

+7 (495) 006-21-57
Moscow Office

s@sptnk.co
We are always available via email

Contact us

Contact information

+7 (495) 006-21-57
Moscow Office

s@sptnk.co
We are always available via email