The Universal Call Center for Fintech and MFO
VoIP Asterisk-based platform allows you to completely automate call center workflow of the financial service companies.
See the priceVoIP features
The VoIP provides a wide range of features for high-quality customer service
- Answering Machine Detection
- IVR Menu
- Auto-informing And Auto Redial Modules
- Online Statistics Module
- Phone Number Spoofing for Collection
- SIM Card Integration
- Web-based Interface for Operator
- Speech Synthesis
- Call Center Quality Performance Reporting System
- Dynamic Routing For Incoming Calls
CRM Seamless Integration
The universal API allows you to conduct seamless integration with your current CRM
- Bidirectional Exchange between the CRM and the VoIP System
- Embedding Virtual Phone Number directly into the CRM Interface
- Creating Auto Call Campaigns via API and much more
- Managing the Telephone Station, Dynamic Routing, Working Time and Taking Service Indicators in Online
Answering Machine Detection
Provides a 90% efficiency of the answering machine detection.
The system allows to connect operator with client only in case of a success call
Auto-informing And Auto Redial Modules
The system allows to make mass calls with feedback (IVR) and speech synthesis (name spelling, debt amount, dates and other information) and to distribute the workload evenly among your operators.
Phone Number Change for Collection
System allows to dial from call center with a random phone number. If client calls back to this random phone number, incoming call will come to the Call Center and will be absolutely free. Connection up to 1000 numbers and their rotation.
SIM Card Integration
System allows your operators to receive calls on their mobile phones without connection to the Internet. At the same time all calls pass through the central automatic telephone station, then these calls are recorded on server. Free internal communication with SIM cards is provided for company.
