The Universal Call Center for Fintech and MFO
VoIP Asterisk-based platform allows for the completely automated call center workflow of the financial services companies.See the price
The VoIP provides you with a wide range of features for high-quality customer experience
- Answering Machine Detection
- IVR Menu
- IVR and Predictive Dialer Module
- Online Statistics Module
- Phone Number Spoofing for Collection
- SIM Card Integration
- Web-based Agent Desktop
- Text to Speech
- Call Center Quality Performance Reporting System
- Dynamic Call Routing
CRM Seamless Integration
The universal API allows for seamless integration with your current CRM
- Bidirectional Exchange between the CRM and the VoIP System
- Embedding Virtual Phone Number directly into the CRM Interface
- Creating Predictive Dialer Campaigns via API and much more
- Managing the Telephone Station, Dynamic Routing, Working Time and Online Service Rates
Answering Machine Detection
Provides a 90% efficiency of the answering machine detection.
The system allows your agent to connect to your customer only in case of a success call
IVR and Predictive Dialer Module
Allows for the IVR mass call back, Text to Speech (spelling of name, amount due, date and other information) and the intelligent workload distribution among your agents.
Phone Number Change for Collection
Allows for the dialing from the call center with a random call back number. The incoming call to the identified customer number comes to the Call Center and is absolutely free. Connection up to 1000 numbers and their rotation.
SIM Card Integration
Allows your agents to receive calls on their mobile phones without connection to the Internet. All the calls pass through the central ATC with being recorded on the servers. Free internal communication with SIM cards is provided for the organisation.